Crystal Tour And Travel

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Refund Policy

Effective Date: 01/01/2026
Company Name: Crystal Tour & Travel
Website: www.crystaltourandtravel.com

Crystal Tour & Travel strives to provide excellent travel services. This Refund Policy explains how refunds are handled for bookings made through our website.

1. General Policy

All travel services, including flights, hotels, tours, and transportation, are subject to the cancellation and refund rules of the respective service providers (airlines, hotels, tour operators, etc.).

Crystal Tour & Travel acts as an intermediary and does not control provider refund decisions.

2. Eligibility for Refund

A refund may be issued only if:

  • The airline, hotel, or tour provider approves the cancellation
  • The booking is not marked as non-refundable
  • The cancellation request is submitted within the allowed time
3. Non-Refundable Services

Some bookings such as:

  • Promotional fares
  • Discounted hotels
  • Special holiday packages
  • Last-minute bookings

are non-refundable and cannot be refunded under any circumstances.

4. Processing of Refunds
  • Approved refunds will be processed to the original payment method.
  • Refund processing time is 7 to 21 business days depending on banks and payment gateways.
  • Service charges, convenience fees, and gateway fees are non-refundable.
5. Partial Refunds

If part of your trip is used (for example, flight taken but hotel canceled), only the unused portion may be eligible for a refund.

6. Cancellations by Customer

Customers must submit cancellation requests by:

  • Email
  • Website support form
  • WhatsApp or customer support

The date of request will be considered the cancellation date.

7. Cancellations Due to Force Majeure

No refunds will be guaranteed for cancellations caused by:

  • Natural disasters
  • Government travel bans
  • Pandemics
  • Airline shutdowns
  • War or strikes

Refunds, if any, depend on the service providers.

8. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in cancellation of services and future booking restrictions.

9. Contact Information

For refund requests:

Crystal Tour & Travel
馃摟 Email: info@crystaltourandtravel.com
馃摓 Phone: +1 724 648 0486
馃摓 Phone: +1 855 884 1413