Frequently Asked Questions (FAQ)
1. What services does Crystal Tour & Travel provide?
We offer flight bookings, hotel reservations, tour packages, cruises, transportation, visa assistance, and customized travel plans worldwide.
2. How do I make a booking?
You can book through our website, email, phone, or WhatsApp. Once payment is received, we will send you a booking confirmation.
3. Is my booking confirmed immediately?
Your booking is confirmed once payment is received and a confirmation email or invoice is issued.
4. Are your prices final?
Prices are subject to availability and may change until the booking is fully paid and confirmed.
5. What payment methods do you accept?
We accept credit cards, debit cards, bank transfers, and online payment gateways.
6. Can I cancel my booking?
Yes, cancellations are allowed based on airline, hotel, and tour provider policies. Please refer to our Cancellation Policy for details.
7. When will I receive my refund?
Approved refunds are processed within 7 to 21 business days to the original payment method.
8. Do I need travel insurance?
Travel insurance is strongly recommended to protect against medical emergencies, trip cancellations, and baggage loss.
9. Who is responsible for visas and passports?
Customers are responsible for having valid passports, visas, and travel documents. We may assist, but final approval is decided by the embassy or consulate.
10. What happens if my flight is delayed or canceled?
Flight delays and cancellations are controlled by airlines. We will assist you, but Crystal Tour & Travel is not responsible for airline decisions.
11. Are special requests guaranteed?
Special requests such as seats, meals, or hotel views are subject to availability and are not guaranteed.
12. How can I contact customer support?
You can contact us by email, phone, or WhatsApp. Our support team is always happy to help.