Effective Date: 01/01/2026
Company Name: Crystal Tour & Travel
Website: www.crystaltourandtravel.com
This Cancellation Policy explains the rules for canceling travel services booked through Crystal Tour & Travel.
1. General Cancellation Rules
All travel services such as flights, hotels, tours, and transportation are governed by the cancellation rules of the respective service providers. Crystal Tour & Travel acts only as a booking agent.
2. How to Cancel
Cancellation requests must be submitted by:
- Website support form
- Customer support phone or WhatsApp
The date and time of request will be treated as the official cancellation time.
3. Cancellation Charges
Cancellation fees depend on:
- Airline or hotel policies
- Type of fare booked
- Time left before departure
Some bookings may be non-cancellable or non-refundable.
4. No-Show Policy
If you fail to arrive for a flight, hotel check-in, or tour without prior cancellation, the booking will be treated as a no-show and no refund will be provided.
5. Changes & Modifications
Changes to bookings (date, name, route, hotel, etc.) are subject to availability and may include additional charges.
6. Force Majeure
Crystal Tour & Travel is not responsible for cancellations due to:
- Natural disasters
- Weather conditions
- Government restrictions
- Pandemics
- Airline or hotel strikes
Any refunds will depend solely on the service provider鈥檚 policy.
7. Cancellation by Company
We reserve the right to cancel a booking if:
- Payment is not received
- Incorrect pricing or system error occurs
- Fraud or misuse is detected
In such cases, a full refund of the amount paid to us will be issued.
8. Contact Information
To cancel a booking, contact:
Crystal Tour & Travel
馃摟 Email: info@crystaltourandtravel.com
馃摓 Phone: +1 724 648 0486
馃摓 Phone: +1 855 884 1413